TOLD I CAN'T GRT A REFUND ON MICROSOFT PREMIUM

Question

TOLD I CAN'T GRT A REFUND ON MICROSOFT PREMIUM

Joseph Palazzo 20

I PURCHASED MICROSOFT PREMIUM YESTERDAY, BUT REALIZED PRO WAS A BETTER FIT, BUT WAS TOLD THAT I COULD NOT CANCEL PREMIUM AND GET A REFUND. I MADE THE PURCHASE ON THE SAME DAY, BUT WHEN I TRIED TO CANCEL PREMIUM, I COULDN'T GET A REFUND EITHER. THAT SOUNDS VERY UNREASONABLE TO ME, AND I WILL CANCEL BOTH IF I'M NOT ABLE TO GET A REFUND ON PREMIUM

Joseph Palazzo 20 Reputation points

2026-10-30T07:47:02.11+00:00

I will take that advice and hope there was a misunderstanding on my part. It seems absurd to place both orders on the same day because I didn't know Premium only gave me a certain amount of time to use the microphone app with Copilot so I didn't have to type and read the replies. I spend a lot of time on Copilot sometimes, and when I was able to finally use the microphone app it was only for a very short period of time, and they cut me off without warning! I really should have read what exactly came with the purchase because I had no idea there was a certain amount of time I was able to use that feature. That is the only reason I made the purchase. I was too lazy to read exactly what I was purchasing!! I also believe the time you get to use the microphone app is a joke too. To be honest about it once again. I also believe that Pro for $99.00 plus tax is pretty high too. Welcome to this crazy generation and all that comes with it!

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Joseph Palazzo 20 Reputation points

2026-10-30T07:47:02.11+00:00

I will take that advice and hope there was a misunderstanding on my part. It seems absurd to place both orders on the same day because I didn't know Premium only gave me a certain amount of time to use the microphone app with Copilot so I didn't have to type and read the replies. I spend a lot of time on Copilot sometimes, and when I was able to finally use the microphone app it was only for a very short period of time, and they cut me off without warning! I really should have read what exactly came with the purchase because I had no idea there was a certain amount of time I was able to use that feature. That is the only reason I made the purchase. I was too lazy to read exactly what I was purchasing!! I also believe the time you get to use the microphone app is a joke too. To be honest about it once again. I also believe that Pro for $99.00 plus tax is pretty high too. Welcome to this crazy generation and all that comes with it!

Answer 1

Hello,

Did you previously have a Microsoft Office 365 Personal or Family subscription and then upgraded to a Premium subscription?

If so, your Personal or Family subscription would have been upgraded to the Premium subscription. The remaining days on your previous subscription would have been converted at the applicable rate and added to the Premium subscription. Therefore, if you cancel it, your entire Office 365 subscription will be canceled.

So, if you want Pro, you can purchase the Microsoft 365 Pro edition using the same Microsoft account. The remaining days on your Premium subscription will be added to the 365 Pro subscription.

See,

How many days will be added to a Microsoft 365 subscription upgrade?

If you are proceeding with the refund process, I recommend contacting Microsoft Accounts & Billing Support using the link below*.*

Go to this page: https://support.microsoft.com/en-us/home/contact
Type Talk to an agent then click Get Help.
At the bottom of the page click Contact Support. Sign in to your Microsoft account if needed.
Select Other Products then Billing and Account Profile questions then Confirm.
Click Chat with a support agent in your web browser.

Let me know if you still need more help.