problem getting updates

Question

problem getting updates

great one 15

i have a issue with getting updates to the edge browser i get a error messsage when i try to get the weekly update

i have tried all the troubleshooting steps i can find

in services its set to automatic

clear cache daily

the repair option in setting than installed apps than repair ( modify or repair ) seems to get the update but following week its same issue when try to do update

don the reinstall option that seems to have same result as the repair

i have no other issues with my device no errors or problems at all

i dont install or use any third party apps ( minus norton security ) just the updates for windows and apps thru the microsoft store

not able to figure out what the issue is

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6 answers

Your answer

Answer 1

John DeV 171.1K Independent Advisor

Thanks for the update and for testing that. Since the issue remains after completely uninstalling Norton, we can rule it out as the cause.

The message you received when starting the Microsoft Edge Update services can be normal, as these services may only run when needed and stop automatically afterward.

I also wouldn't recommend manually deleting files from the folder you found, especially since reinstalling Edge didn't resolve the issue.

Could you please check if there are any pending Windows updates and install them, then try updating Edge again?

Please try the method below if it helps.

Press the Windows key and search for "Add, edit, or remove other users," then open it. Select Email & accounts from the left pane.

Under Accounts used by other apps, check if the same Microsoft account is listed more than once. If you see a duplicate, click each account. One may show only a Manage option, while the other shows both Manage and Remove.

Remove the duplicate account that has the Remove option, then try updating Edge again.

great one 15 Reputation points

2026-10-31T17:33:03.8566667+00:00

i am the only user and account ( admin ) on this device think guest is even off not actually looked

no pending updates that show i do get frequent defender definition updates , other than that the usual suspects ( net frame, monthly communitive )

just looked and i am only listed as admin on here

i am at a loss here on what could be the cause, everything seems to be set right permissions etc... but yet the issue remains

i appreciate all your time and help

Answer 2

John DeV 171.1K Independent Advisor

Thanks for checking. Disabling the Norton firewall alone may not be enough, as its real-time antivirus protection could also interfere with the Edge updater.

Please try temporarily disabling Norton Auto-Protect

Open Norton and go to Security or Device Security.

Select Settings.

Under Antivirus, find the Auto-Protect option.

Turn off Auto-Protect temporarily. If prompted, select a short duration.

Open Edge and try updating again through edge://settings/help.

If the error persists, you may also try temporarily uninstalling Norton, restarting your computer, and checking whether Edge updates successfully.

great one 15 Reputation points

2026-10-31T01:38:50.71+00:00

to completely rule out a norton sevurity issue i completely uninstalled it

no trace of norton

try again to update edge browser same error /wont update

i goto services.msc down to the microsoft edge update ( theres 2 both set to automatic)

not running either of them i try to start it and get this

microsoft edge services on local computer started and than stopped, some services stop automatically if they are not in use by other services or programs

so ruled out norton seems to be a service issue? not sure what that message means

double checked all permissions and they are set as they should be
great one 15 Reputation points

2026-10-31T03:33:18.3933333+00:00

went thru again and found this missing

C:\Users<your username>\AppData\Local\Microsoft\Edge\Update

saw that can delete the files there , is that correct?

did another reinstall of microsoft edge browser

Answer 3

John DeV 171.1K Independent Advisor

Sorry for the late reply. Please try temporarily disabling or uninstalling your third-party antivirus (Norton Security) to check if it's interfering with the Microsoft Edge update. Let me know how it goes.

great one 15 Reputation points

2026-10-31T00:48:01.5133333+00:00

i have tried that just actually tried again turning off the norton firewall

checked permission in the firewall shows allowed as should be according to what i read

somewhere its being blocked not sure where

Answer 4

great one 15

hi thanks for the reply

i am getting this error

Error: 0x80070005

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Answer 5

John DeV 171.1K Independent Advisor

Hi, good day!

To help narrow down the cause

What is the exact error message or error code displayed when you try to update Edge?

Open edge://settings/help in the Edge address bar and check whether it displays the same error.

What version of Microsoft Edge are you currently using?

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

great one 15 Reputation points

2026-10-30T18:33:43.18+00:00

hi thanks for the reply

i am getting this error

Error: 0x80070005