My Microsoft account has been locked .. I get this message and it’s been 3 months already

Preeti Gurung 0 Reputation points
2026-10-29T19:34:26.32+00:00

My Microsoft account has been locked (and which I think is automatically), because I had gained access to it after forgetting my password. I was able to gain access to it using a generated code from Microsoft Authenticator the same day, and the same day it got automatically locked after just a few hours. It’s already been 3 months that my Hotmail account has been locked. Please help! I have filled out the reinstatement form and gotten an email but after I sent a respond .. I haven’t gotten an email from them there after. It’s very important that I get access to my Microsoft email account again as I have some saved school course works in there.

Thank you !

Outlook | Outlook for mobile | Outlook for iOS | For home

1 answer

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-10-29T19:34:44.8633333+00:00

    For a Microsoft account that stays locked after a password reset or successful verification, the supported paths are limited:

    1. Try signing in at https://account.microsoft.com.
      • If Let’s prove you’re human appears, complete that flow to unlock the account.
    2. If that option does not appear, the account was locked due to suspicious activity or a Terms of Use review.
      • Use the aka.ms/ link shown in the lock message window and complete the account reinstatement process.
      • After submitting the reinstatement form, do not submit additional requests, because that can slow the response.
    3. If access to verification methods is the problem, use the Microsoft account sign-in helper first.
    4. If the recovery form was already submitted:
      • Recovery results are sent to the working email address provided in the form within 24 hours.
      • If Microsoft cannot verify the account, the form can be retried up to two times per day.
    5. If two-step verification was turned on and none of the alternate verification methods are accessible, support cannot reset the account or change account details.
    6. If a Microsoft Online Safety support agent already replied to the reinstatement request, watch the inbox and junk/spam folders of the contact email used on the form. Support agents can only continue account access actions through the reinstatement or recovery process.
    7. If a verification code arrives unexpectedly, do not use it unless it was requested. Unrequested codes can mean someone else is trying to access the account, or a previous code was delayed.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.