Microsoft Store finds WeekaPeek by its English name but not its Korean name

This requires a Dev Center publisher-support case requesting investigation and reindexing; Microsoft Q&A cannot route the product directly or trigger a Store index refresh.

Open the case through the publisher-specific route

Microsoft’s Windows developer guidance directs Store publishers to Dev Center support, with separate entry points for Entra ID and personal Microsoft accounts (MSA).^1^

1. Open the official Help and guidance for Windows developers page.
2. Go to Partner Center and Store support → Store publishers → Create a support case with Dev Center support.
3. Select the link matching the identity used for the Partner Center developer account:
   • Entra ID users click here, or
   • MSA users click here.
4. Sign in with the same account that has access to product 9P9GBD869DG3.
5. Route the request under Windows Developer Center / app management or Store listing/discoverability, using the nearest available search or publishing category.

Do not send this to [Email]; Microsoft documents that address specifically for app certification failures, not live Store search behavior.^1^

If Engage Center still does not render, use the public Partner Center support entry point to create the request instead.^2^ Also check Partner Center service health before submission, in case the support experience has an active incident.^3^

If the Engage Center header loads far enough to expose its controls, select the question-mark icon → How can we help? and open a case about the Engage Center loading failure. Microsoft states that this channel handles Engage Center platform and feature issues by email.^4^

Include this evidence in the Store case

Use a concise report such as:

Subject: Korean localized product name not matched by Microsoft Store search — Product ID 9P9GBD869DG3

Product: WeekaPeek
Product ID: 9P9GBD869DG3
Market: South Korea
Store language: ko-KR
Affected query: 일주일정
Unicode sequence: U+C77C U+C8FC U+C77C U+C815

The product is returned for the English query weekapeek, but not for the exact Korean product name 일주일정. The issue reproduces in both the Microsoft Store client and the public Store website.

The Korean name is displayed correctly on the public product page and is also present in the Korean listing’s search keywords. The product is public in all markets and search discoverability is enabled.

Please investigate localized-name and keyword ingestion, Unicode normalization/query matching, and the search-index record for product 9P9GBD869DG3. Please reindex the product if the indexed Korean metadata is missing or stale.

Also note that the publisher could not initially submit this request because Engage Center remained indefinitely on the loading screen after selecting the Support for Business workspace, including in an incognito session.

Attach:

• The Korean product page showing the localized title.
• Search results for 일주일정 showing no match.
• Search results for weekapeek showing the product.
• Partner Center screenshots of the published ko-KR listing and keyword.
• Exact test time, South Korea market, browser/Store client version, and whether signed in or signed out.
• The Engage Center loading screenshot and browser console/network export, if available.

Partner Center supports additional localized app names and selecting the localized name in each language’s Store listing.^5^ Store keywords are supplied to the internal search engine to improve discoverability, but the documentation does not guarantee that an exact localized-name query will always return the app.^6^ Since the localized title is already published, the keyword is present, and the failure also occurs on the website, client repair steps such as resetting the Store would not address this publisher-side symptom.

References

1. Help and guidance for Windows developers
2. Partner Center - partner.microsoft.com
3. Partner Center - partner.microsoft.com
4. Microsoft Engage Center help
5. Manage app name reservations for MSIX app - Windows apps
6. Add additional information for MSIX app