I would like to cancel my VISIO PLAN 2 subscription

Question

I would like to cancel my VISIO PLAN 2 subscription

Paul Den Held 0

However in my accounts with Microsoft I can not find any reference to the subscription to this software.

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1 answer

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Answer 1

JeseminQH 1,130 Independent Advisor

Hi @Paul Den Held

To help me understand where the Visio Plan 2 subscription may be managed, could you please clarify the following?

Did you purchase or activate Visio Plan 2 using a personal Microsoft account, such as an Outlook.com, Hotmail.com, or Gmail address, or a work or school account?
If you used a work or school account, have you checked the Microsoft 365 admin center?
When you view your subscriptions, is Visio Plan 2 simply not listed, or do you receive an error message?
Could you provide a screenshot of the page where you expected to find the subscription? Please remove or cover any personal, account, and billing information before posting it.

If Visio Plan 2 was purchased using a work or school account, sign in to the Microsoft 365 admin center with the account used to purchase it. Then go to Billing > Your products, select Visio Plan 2, and choose Cancel subscription or turn off recurring billing, depending on the options displayed. You must have the appropriate billing or administrator role to manage the subscription.

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For more information, see: Cancel your Microsoft business subscription in the Microsoft 365 admin center

If the subscription is not shown there, check the original purchase, invoice, or renewal email to identify the account used to place the order. The subscription may be associated with another work account, an .onmicrosoft.com account, or a Microsoft partner or reseller.

Please take your time to recheck the accounts and subscription portals mentioned above, then feel free to reply with what you find.

If I have misunderstood any part of your concern, please let me know. I will be happy to assist further and look forward to your response.

JeseminQH 1,130 Reputation points Independent Advisor

2026-10-29T07:06:26.7666667+00:00

Hi @Paul Den Held,

I’m following up to see how things are going with this issue. Have you had a chance to review the responses provided?

Feel free to let me know if you have any updates or still need assistance.
Paul Den Held 0 Reputation points

2026-10-29T07:15:45.93+00:00

Thanks for support, I was able to cancel subscription since I was earlier on in the wrong account. After changing account I was able to cancel.

Thanks, Paul
JeseminQH 1,130 Reputation points Independent Advisor

2026-10-29T08:16:33.5033333+00:00

Hi @Paul Den Held,

I’m really glad to hear that you were able to get the issue resolved, if my suggestion helped point you in the right direction, feel free to click Yes. Doing so may help others facing the same issue locate the appropriate guidance more quickly when searching the community.