Copilot credits reset date

Your Microsoft 365 Copilot AI credits reset automatically at the beginning of each calendar month, not on your subscription billing or renewal date.^1^

Check your credit balance

1. Sign in to your Microsoft account.
2. Open Services & subscriptions.
3. Find your Microsoft 365 subscription and select Manage.
4. Review the AI credit balance.

Usage in Excel and other supported Microsoft 365 apps is tracked automatically. Once the applicable monthly allowance is exhausted, Copilot may remain unavailable in Excel until the next monthly reset.^1^

If you have Microsoft 365 Family, the AI benefits belong only to the subscription owner; they are not shared with other family members.^1^

If the new calendar month has started but Excel still reports no credits even though your account shows availability, contact Microsoft Support and ask them to check the Copilot entitlement and AI-credit status for the account.^2^

References

1. How AI usage works across Microsoft 365 subscriptions for individuals
2. Co-pilot issues - Microsoft Q&A