Copilot credits reset date

warren carstensen 20 Reputation points
2026-10-28T01:02:54.26+00:00

using excel and says i have used all my credits for this month

Microsoft 365 and Office | Subscription, account, billing | For home | Other
0 comments
Answer accepted by question author

AI answer

2026-10-28T01:03:28.8066667+00:00

Your Microsoft 365 Copilot AI credits reset automatically at the beginning of each calendar month, not on your subscription billing or renewal date.^1^

Check your credit balance

  1. Sign in to your Microsoft account.
  2. Open Services & subscriptions.
  3. Find your Microsoft 365 subscription and select Manage.
  4. Review the AI credit balance.

Usage in Excel and other supported Microsoft 365 apps is tracked automatically. Once the applicable monthly allowance is exhausted, Copilot may remain unavailable in Excel until the next monthly reset.^1^

If you have Microsoft 365 Family, the AI benefits belong only to the subscription owner; they are not shared with other family members.^1^

If the new calendar month has started but Excel still reports no credits even though your account shows availability, contact Microsoft Support and ask them to check the Copilot entitlement and AI-credit status for the account.^2^

References

  1. How AI usage works across Microsoft 365 subscriptions for individuals
  2. Co-pilot issues - Microsoft Q&A
AI-generated content may be incorrect. Read our transparency notes for more information.

Was this answer helpful?

1 person found this answer helpful.

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.