Been Charged for Rocket League credits, but have not received them.

Ask the bank whether the £19.49 entry is a pending authorization or a fully posted payment; if it is posted, contact Xbox Support because Epic directs failed Rocket League console purchases to the console’s support team.^1^

What to do now

1. Contact the bank or check the transaction details in its app.
   • Ask specifically: “Is this transaction pending/authorized, or has it fully settled?”
   • A pending authorization is not necessarily a completed payment.^2^
   • If it is pending, ask the bank when the authorization will expire or be released. Do not attempt the purchase again until its status is clear.
2. If the payment is fully posted, contact Xbox/Microsoft purchase support.
   • Open Microsoft’s customer-support page.
   • Select Get help, describe the issue as “Xbox purchase charged but Rocket League credits not received and no order appears”, and continue to Contact Support for chat or the available contact option.^3^
   • Provide:
     • Transaction date and amount: £19.49
     • The bank transaction status and merchant description
     • The Microsoft account/gamertag used on the Xbox
     • The exact error: “Oops something has gone wrong, please try again later”
     • A screenshot of the bank transaction, with card/account numbers obscured
   Since the transaction does not appear in order history, the normal online refund form may not list an item to select. Microsoft’s refund process requires selecting the relevant purchase, so billing support must trace the charge instead.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Games on a PC")
3. Check the platform only if Rocket League was opened somewhere other than Xbox. Credits purchased through Xbox are platform-locked and should be checked while playing Rocket League on Xbox, not on another linked PC or console account.^5^

If Microsoft cannot identify the posted charge

Use Manage your payments → Investigate to search the card charge across Microsoft accounts. Microsoft documents this route for charges that cannot be matched to the current account.^6^

If support confirms that no Microsoft order exists and cannot resolve the posted payment, ask the bank about its dispute process. A bank dispute is a chargeback, so use it after attempting resolution through Microsoft rather than as the first step.^7^

Do not post bank screenshots, card details, or account identifiers publicly.

References

1. I can't make purchases in Rocket League on my console
2. Payment issue - Microsoft Q&A
3. Contact Microsoft customer support
4. [Games on a PC](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
5. Why aren't all of my Credits shared across linked accounts in Rocket ...
6. How to investigate a billing charge from Microsoft | Microsoft Support
7. What is a chargeback? | Microsoft Support