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Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Greetings!
This is Tin, I'll do my best to help. I understand that you would like to request for a refund. You've mentioned that it's MS Office 2014? May I know where did you purchase that? Or are you referring to MS Office 365 or Home and Student?
If you've purchased your MS Office from MS Store, you can request for a refund by following the steps below:
Please go to https://account.microsoft.com/services/microsoft365 and sign in your MS Account that you've used to purchase your MS Office. Click Manage then cancel, it will show if your license can still be refunded.
For your reference, please visit this link: https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription
Thank you,
Christine