unsubsribe and stop deductions from my account

Cancel the Microsoft 365 subscription first to stop future deductions, then remove the card from your Microsoft account.

1. Cancel the subscription

1. Open Services & subscriptions and sign in with the same Microsoft account used to buy Microsoft 365.
2. Find the subscription and select Manage.
3. Select Cancel or Upgrade or Cancel.
4. Complete all confirmation prompts and check that an expiration or cancellation date is displayed. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel your Microsoft subscription")

If Cancel is unavailable but Turn off recurring billing appears, select it and complete the prompts. This stops future renewals while allowing access until the displayed expiry date. If the page shows Turn on recurring billing, renewal is already disabled and no further subscription charges should occur after the expiry date. [^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Turn recurring billing on or off for a Microsoft subscription")

2. Remove the card

After handling the subscription:

1. Open the Microsoft account Payment options page from the account dashboard.
2. Sign in with the same Microsoft account.
3. Locate the card.
4. Select Remove, then select Remove again to confirm. ^3^

Do not post your card number or other payment details in this public forum.

If the subscription or cancellation option is missing

• Check whether another personal Microsoft account was used for the purchase.
• If the subscription was purchased through Apple, Google Play, Amazon, or another retailer, cancellation and payment management must be completed through that provider rather than Microsoft. [^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")
• If an overdue balance exists, it must be paid before cancellation can be completed. [^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")
• If the card still cannot be removed after the subscription has been handled, use Contact Microsoft Support from the Microsoft account billing area; the available documentation does not specify every condition that can block card removal.

References

1. [Cancel your Microsoft subscription](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Turn recurring billing on or off for a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. Remove a Microsoft account payment method | Microsoft Support
4. [Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
5. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])