Microsoft Office 2024

The code posted is not a standard 25-character Office product key, so use it through the Groupon voucher instructions to obtain the actual key, then redeem that key while signed in to the Microsoft account that will own Office.

Do not post either code publicly again; treat the disclosed voucher as compromised and ask Groupon or the seller to replace it if necessary.

Redeem and activate Office

1. Open the Groupon order and select View Voucher or the equivalent redemption option.
2. Follow the voucher’s instructions to obtain the Office key. A normal Office key has 25 characters in this format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
3. Go to https://www.office.com/setup or https://microsoft365.com/setup.
4. Sign in with your own Microsoft account, not necessarily the purchaser’s account. This is important because the Office license becomes associated with the account used during redemption.
5. Enter the 25-character Office key without hyphens if prompted, and complete redemption.
6. Install Office from the resulting page. Later installations can be managed through the Microsoft account’s Services & subscriptions page. ^1^
7. Open Word, select File → Account, sign in with that same Microsoft account, and check that Product Information shows Office as licensed.

If redemption reports an error

• “This product key has already been used”: The key has already been redeemed. Sign in to Services & subscriptions using the Microsoft account that originally redeemed it and install Office there. A product key can be redeemed only once. ^2^
• “Key not activated” (KEY_NOT_ACTIVATED): Groupon or its seller must activate or replace the key.
• “Key isn’t valid,” “key not found,” or a blocked-key message: Contact Groupon or the Groupon seller for a replacement or refund. Microsoft states that an invalid blocked key will no longer work and that keys purchased from third-party sellers must be refunded by the seller. ^3^
• Region error: The key must be redeemed in the country or region where it was purchased. Contact the seller if that does not match your location. ^2^

Check the edition before installing

If the Groupon listing says Office Standard 2024, Office LTSC Standard 2024, or Office Professional Plus 2024, stop and request a refund. Those are normally organization/volume-license editions and cannot be redeemed as ordinary retail Office through the standard setup page; matching Groupon cases report these editions being improperly sold to consumers. ^4^

Consumer editions such as Office Home 2024, Office Home & Business 2024, and Office Professional 2024 can use the retail redemption process. ^5^

If Groupon cannot provide a valid, unused 25-character retail key, keep screenshots of the listing, voucher, receipt, and error, then open a Groupon claim for digital goods not received/not as described. If unresolved, contact the payment provider about its dispute procedure.

References

1. Where to enter your Office product key | Microsoft Support
2. Get help with product key errors on Office.com/setup | Microsoft Support
3. "Product key is not valid" error when activating Office | Microsoft Support
4. Installation of new purchased office 2024 Standard showing service unavailable. - Microsoft Q&A
5. Can't redeem product code Microsoft Office - Microsoft Q&A