I am being charged for Microsoft and I should not be

Possible causes are:

1. A personal Microsoft subscription has recurring billing enabled on a different Microsoft account than the work account.
2. The wrong Microsoft account is being checked. Charges often appear when a personal account, not the company work account, holds the subscription.
3. A charge happened after cancellation because it was canceled too close to the billing date. Cancellations must be made more than 2 days before the billing date.

What to do:

1. Go to Services & subscriptions and sign in with every Microsoft account that might have been used, especially any personal Outlook/Hotmail account.
2. Check whether a Microsoft 365 Personal or Family subscription appears there.
3. If a subscription is listed, check whether recurring billing is on and whether there is a Cancel option.
4. If the charge is not recognized, go to Manage your payments in the Microsoft account dashboard and select Investigate.
5. Before contacting support, run the Unexpected charge troubleshooter.
6. If the charge still cannot be explained, use Contact Support.

If the Microsoft 365 apps on the work computer are provided by the employer, that does not prevent a separate personal Microsoft subscription from being billed on a personal account.

If the payment method may be compromised, contact the bank or payment provider to prevent additional charges.

• Unable to cancel your Microsoft subscription | Microsoft Support
• How to investigate a billing charge from Microsoft | Microsoft Support
• How to investigate a billing charge from Microsoft | Microsoft Support