Dell Lattitude business PC crashed and Best buy lost my MS Office program that I pay monthly for during the repair

Sign in with the Microsoft account used to pay for Microsoft 365, then download and reinstall the desktop apps from the Microsoft 365 Apps page.

Reinstall Microsoft 365

1. Open Microsoft 365 Apps.
2. Select Sign in and use the Microsoft account connected to the monthly subscription.
3. Select Install apps.
4. On the Microsoft 365 Apps page, select Install or Install apps.
5. When the installer downloads:
   • In Microsoft Edge, select Run.
   • In Chrome, select Setup.
   • In Firefox, select Save File, and then open the downloaded file.
6. If Windows asks whether the installer may make changes, select Yes.
7. Wait for “You’re all set! Office is installed now,” and then select Close. These are Microsoft’s official reinstall steps for Microsoft 365 on Windows.^1^

Activate Word, Excel, and the other apps

1. Select the Windows Start button.
2. Type Word, then open it from the search results.
3. Accept the license agreement if prompted.
4. If asked to sign in, use the same Microsoft account associated with the subscription.

Microsoft 365 normally activates when an app is opened and the correct subscription account is signed in.^2^

If the subscription or Install button is missing

You may be signed in with a different Microsoft account. Check other personal email addresses you may have used when purchasing the subscription. Microsoft provides account-recovery options for a forgotten username or password, plus a route to Microsoft Support if sign-in recovery fails.^3^

Do not purchase Microsoft 365 again until checking the account that is currently being billed. Reinstalling does not require another purchase when the active subscription is already linked to the account.

References

1. [Need help?](https://support.microsoft.com/office/lifecycle/officeinstall/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac)
2. [Use online installer](https://support.microsoft.com/office/lifecycle/reinstall-office-or-microsoft-365-in-your-office-pre-installed-pc-for-personal)
3. I forgot the account I use with Microsoft 365