Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Sign in to Services & subscriptions with the Microsoft account that purchased the unwanted Office/Microsoft 365 plan, select Manage, and then select Cancel subscription or Turn off recurring billing.
Cancel the unwanted subscription
- Open Services & subscriptions.
- Sign in with the personal Microsoft account used to buy the unwanted subscription.
- Locate that specific subscription and check its name and next billing date.
- Select Manage.
- Select Cancel subscription or Turn off recurring billing.
- Read the cancellation details, scroll down, and select I don’t want my subscription.
Turning off recurring billing prevents future charges but leaves the subscription usable until its displayed expiration date.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Turn recurring billing on or off for a Microsoft subscription")
Since cancellation has not worked
Match what appears on the subscription page:
- “Turn on recurring billing” appears: The subscription is already scheduled to expire, and no further cancellation is required. Note the Expires on date.
- The subscription is missing: Sign out and use another personal Microsoft account that may have made the purchase. A work or school subscription must be handled by that organization’s IT administrator.
- Manage opens Apple, Google, Amazon, or another retailer: Cancel through that provider. Microsoft cannot cancel or refund a subscription billed by a third party.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")
- A past-due amount or “Pay now” appears: Pay the overdue balance first; Microsoft states that cancellation is unavailable while money is owed.
- Manage or Cancel is still unavailable despite using the purchasing account: Use guided support on Microsoft’s cancellation troubleshooting page.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")
Cancel only the duplicate/unwanted subscription. Removing Office applications from Windows does not cancel billing.
References
- [Turn recurring billing on or off for a Microsoft subscription](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
- [Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
- [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])