My email has not been coming to my inbox

Vanna In, Hope Now 0 Reputation points
2026-10-26T16:10:12.02+00:00

since wednesday, I have not received any emails to my work address

Outlook | Web | Outlook on the web for business | Email

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  1. AI answer

    2026-10-26T16:10:56.5733333+00:00

    Check Outlook on the web for messages redirected by filters, rules, or forwarding, then have your Microsoft 365 administrator run a message trace if a test email still does not arrive.

    Check the mailbox

    1. Ask someone to send a new test message to your work address. Record:
      • Sender’s address
      • Approximate sending time
      • Whether the sender receives a non-delivery report
    2. In Outlook on the web:
      • Check Focused, Other, Junk Email, Deleted Items, Archive, and any custom folders.
      • Select Filter → Sort → Date so the newest messages appear first.
      • Search for the test sender’s address.
    3. Open Settings → Mail → Rules. Temporarily disable any rule that moves, deletes, or redirects incoming messages.
    4. Open Settings → Mail → Forwarding. If forwarding is unexpectedly enabled, disable it and select Save.^1^

    If the test message appears in Outlook on the web but not in the desktop application, the mailbox is receiving mail and the problem is local to the desktop client. Microsoft recommends using Outlook on the web to distinguish an application problem from a mailbox or mail-flow problem.^2^

    If the message does not appear anywhere

    Contact your company’s IT or Microsoft 365 administrator and provide the test message details. Ask the administrator to:

    1. Go to Microsoft 365 admin center → Service health → View the service health and check for an Exchange Online incident.
    2. If no incident is listed, open Exchange admin center → Mail flow → Message trace.
    3. Set the date range around the test, add its sender and your work address as the recipient, and select Search.
    4. Open the result and review Status, Details, and How to fix it.

    Message trace shows whether Exchange Online received, rejected, deferred, or delivered the message. A Delivered result indicates that the administrator should then investigate mailbox rules, filtering, or other mailbox-side handling; a rejected or filtered result provides the relevant delivery details.^2^

    Because this is a company-managed address, only your organization’s administrator can inspect service health, delivery traces, licensing, and organization-level mail-flow policies.

    References

    1. [Classic Outlook](https://support.microsoft.com/outlook/mail/turn-automatic-forwarding-on-or-off-in-outlook)
    2. Find and fix email delivery issues as a Microsoft 365 for business admin
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Jack-Bu 7,220 Reputation points Microsoft External Staff Moderator
    2026-10-26T17:03:15.71+00:00

    Hello Vanna,

    Thank you for the update. I'm glad to hear that your test email came through successfully.

    Regarding the emails that did not appear between Wednesday afternoon and Sunday evening, I understand that you would also like to recover those missing messages.

    Could you please clarify what rule you changed to resolve the issue? This will help us understand what may have happened to the emails during that period.

    In the meantime, please try the following:

    1. Search for the missing emails: Sign in to Outlook on the web and search for messages received during the affected period. If possible, search using the sender's email address or a specific subject line.
    2. Check other folders: Look in Deleted Items, Junk Email, Archive, and any other folders where the messages might have been moved.
    3. Contact your work email administrator: If the emails are still missing, your Microsoft 365 administrator can run a message trace to determine whether the messages were delivered, redirected, quarantined, or rejected.

    If the messages were not delivered to your mailbox, you may need to contact the senders to confirm whether their messages were sent successfully.

    Please let us know which rule you changed and whether you were able to locate the missing emails. We'll be happy to help you determine the next steps.

    Note: Please follow the steps in [our documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.

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