office 2021 and office 2024

Georgia Budd 20 Reputation points
2026-10-26T15:34:56.8933333+00:00

same problem as everyone else.

running tahoe 26.7, MAC Office 2021 said not supported but now it put me in 365 with payment and activation. I am in read only mode. Please help

so...bit the bullet bought office 2024 thinking that would help. $200 later, nope tells me to activate 365 and my word files rendered useless...read only. Please help

How will you fix it. or refund me office 2024. Not sure where to get help...looks like a big wait line for support.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Answer accepted by question author
DaveM121 949.2K Reputation points Independent Advisor
2026-10-26T16:06:53.55+00:00

This error is being reported with the Office apps on a Mac at the moment, if you have purchased an Office 2024 licence, follow these steps, step 3 is important.

1

Use the steps provided on this link to remove the Office licence from your Mac:

https://support.microsoft.com/en-us/microsoft-365-activation-licensing/how-to-remove-office-license-files-on-a-mac

2

Uninstall the Office apps using the steps provided on this link:

https://support.microsoft.com/en-au/office/lifecycle/officeinstall/uninstall-office-for-mac

3

Then download and install the October 6th version of Office for Mac from this link.

https://res.public.onecdn.static.microsoft/mro1cdnstorage/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_365_and_Office_16.113.26100421_Installer.pkg

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