Country Region Issue

Change Puerto Rico to your current country from your Microsoft account’s Your info page, then update the Windows region and billing details if necessary.

Change the Microsoft account region

1. Sign in to the Your info page: https://account.live.com/editprof.aspx.
2. Select Edit profile info.
3. Under Country or region, select your current country.
4. Save the change. ^1^

Only change the region if you have moved for an extended period. Microsoft account funds cannot be transferred between regions, and some Store content obtained in one region might not work in another.

Update Windows and billing

The Windows region is a separate setting:

• Windows 11: Start → Settings → Time & language → Language & region → Country or region
• Windows 10: Start → Settings → Time & language → Region → Country or region ^1^

If you need to use a card from the new country:

1. Change the account country first.
2. Open the Microsoft account Payment options page.
3. Select Add a new payment method and enter the card and billing address from the new country. ^2^

If Microsoft will not let you change it

A region change can be blocked when:

• The region was changed within the last three months.
• The account is suspended, has an expired subscription card, or has an unpaid balance.
• The change would alter the account holder’s legal minor status. ^1^

If an active Microsoft 365 subscription was purchased for Puerto Rico, changing the profile or billing address does not move that subscription to another billing region. To purchase Microsoft 365 in the new region, cancel the existing subscription or let it expire, change the address and region, and then purchase it again. Current subscriptions continue to show their previous billing address. ^3^

References

1. Microsoft account
2. Add a new bank or credit card to your Microsoft account | Microsoft Support
3. How to change your Microsoft account name or address | Microsoft Support