refund on my Microsoft 2024 purchase

Sumita Sheoran 0 Reputation points
2026-10-26T09:16:40.61+00:00

I purchased Office Home 2024 for my new macbook. I redeemed product key to initiate installation but was unable to install it on my Mac. This process has already taken hours of my day. Can I please get a refund for the Office Home 2024 as I am unable to understand all of the process at all?

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
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  1. GsN5034 - IA 79,820 Reputation points Independent Advisor
    2026-10-26T09:59:56.43+00:00

    Hello,

    Installing Office apps on Windows or Mac should be a straightforward process, just like installing other applications.

    Reference:

    Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or Mac

    Could you please share the exact error message you receive when you try to install Office Home 2024 on your Mac? This will help me assist you with the installation.

    In the meantime, could you please confirm the following?

    1. Which version of macOS is installed on your device?
    2. Have you redeemed your product key here?

    https://setup.office.com/redeem/enter-key

    1. Can you see your Office Home 2024 license listed under your Microsoft account here?

    https://account.microsoft.com/services

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