Trouble logging in

luke greenwood 0 Reputation points
2026-10-25T11:27:57.7233333+00:00

Hi, so i recently updated my BIOS and when i booted up my PC afterwards my main account was locked out due to security settings being updated. After many hours of searching and googling i fixed that issue but now have ran in to a new one.

The locked account can now have its password entered, except when i do so it shows that the password is incorrect even though ive reset it and used the new password to login here and type this question.

What could be the next step for me to try to solve this issue?

I am on windows 10

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
0 comments

1 answer

Sort by: Oldest
Most helpful Newest Oldest
  1. Manoel Barros 23,275 Reputation points Independent Advisor
    2026-10-25T13:25:03.18+00:00

    Hi!

    You managed to resolve the issue with the locked account, but you still can't access Windows because of the other problem, right? Or did you manage to access Windows, but are now unable to validate your account?

    On some motherboards, a BIOS update can reset or disable the TPM and Secure Boot, both of which are essential for PINs and passwords to work in Windows. Please answer the question above, and also perform the test below:

    1. Access your computer's BIOS. Turn on the computer > Immediately press the F2 key until you enter the BIOS.
    • Do not stop pressing the key until you enter the BIOS interface, or a message "Entering Setup" appears.
    • Some computers use other keys to access the BIOS. Also try: DEL (DELETE), ESC, F4, F10.
    1. Use the arrow keys on the keyboard and look for the options "TPM 2.0" and "Secure Boot". Confirm that they are in the "Enabled" status.
    • The BIOS interface varies according to the motherboard or notebook manufacturer.
    1. If one of the options is disabled, press the ENTER key on the selected option > Select "Enabled" > Press the F10 key > Select "Save and Exit".
    • If the F10 key was not pressed, look for the "Save and Exit" option.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.