cancel personal subscription

Buy Microsoft 365 Family using the same Microsoft account as your Personal subscription; Microsoft will convert 92% of the remaining Personal subscription time and add it to Family, so the remaining Personal time is not maintained as a separate subscription.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Switch between Microsoft 365 subscriptions")

Switch directly to Family

1. Open Microsoft’s Services & subscriptions page and sign in with the account that owns Microsoft 365 Personal.
2. Select Manage to verify that Microsoft—not Apple, Google, or another retailer—manages the subscription.
3. Purchase Microsoft 365 Family using that same Microsoft account.
4. Check the Family subscription’s new expiration date. The remaining Personal time should be converted at the documented 92% rate and added automatically.
5. You do not need to reinstall the Office apps when switching between these Microsoft 365 home subscriptions.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Switch between Microsoft 365 subscriptions")

This is a time conversion, not a refund or full monetary credit. You will pay for Family now, but the Personal subscription’s remaining time should extend the Family expiration date.

If you specifically want the renewal refunded

Microsoft states that the most recent recurring charge may qualify for a refund if the subscription is cancelled within 30 days after payment. This right is limited to one time per Microsoft account and subscription product; eligibility is determined during cancellation.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

1. Sign in to Services & subscriptions with the purchasing Microsoft account.
2. Find Microsoft 365 Personal and select Manage.
3. Select Cancel—it may appear as Upgrade or Cancel.
4. Complete the prompts. The page will indicate whether the renewal qualifies for a refund.
5. After cancellation/refund is confirmed, purchase Microsoft 365 Family.

If Turn on recurring billing appears instead of Cancel, the subscription is already scheduled to expire and will not renew again. Not every cancellation produces a refund.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

If Apple or Google billed the subscription

The Microsoft account page’s Manage option identifies who manages the subscription.

• Apple/App Store: On the Apple device, open Settings → your name → Subscriptions → Microsoft 365 → Cancel Subscription. For a refund, use Apple Support. Microsoft documents that, for this in-app subscription flow, cancellation may not complete until 15 days after the renewal date; after completion, return to Subscriptions and purchase Family.^4^
• Google Play: Manage cancellation through Google Play and use Google Play’s refund process. Refund eligibility follows Google’s policy, not Microsoft’s.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")
• Another retailer: Contact that retailer because Microsoft cannot directly switch or refund a subscription managed by a third party.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Switch between Microsoft 365 subscriptions")

If the cancellation page shows no refund option despite a recent Microsoft-billed renewal, use Contact Microsoft Support from the refund-policy page and provide the renewal date and order information.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

References

1. [Switch between Microsoft 365 subscriptions](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. [Microsoft 365](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. Upgrade to Microsoft 365 on a mobile device | Microsoft Support