How to access my items on my OneDrive.

Sign out of the Microsoft account shown on the error page, then open OneDrive with the Microsoft account that owns the documents or originally received permission to them.

Open the documents with the correct account

The screenshot shows that the currently signed-in account does not have permission. Since renewing did not help, avoid repeating the renewal process and separate the account-access issue from the subscription status:

1. Select Sign in with a different account on the error page.
2. If that returns you to the same account, close all Microsoft and OneDrive browser tabs.
3. Open a private/incognito browser window.
4. Go to https://onedrive.live.com and sign in using the account under which the documents were originally created or saved.
5. Open My files and locate the documents there rather than reopening an old bookmark or sharing link.
6. If you have several Microsoft accounts, repeat this check for each likely account. A Gmail address can be registered as a Microsoft account, but it is still distinct from any Outlook, Hotmail, work, or school account you may also use.

A closely matching OneDrive permission case identifies a different account/session as the key distinction to check ^1^.

If the documents were shared with you

If the documents do not appear under My files, they may belong to somebody else:

1. Sign in to OneDrive first.
2. Open the original sharing link while signed in with the exact account to which it was sent. Microsoft documents this as the workaround when users cannot authenticate correctly through a shared-file or shared-folder link ^2^.
3. If the same permission message appears, ask the owner to share the item again with your current Microsoft account. Renewing your own subscription cannot restore permission to an item owned by another account.

Why renewal did not restore this access

An expired Microsoft 365 subscription does not normally remove your existing OneDrive files. The account reverts to the free storage allowance; if it is over quota, uploading, editing, and syncing can be restricted, and existing files may become read-only. That differs from the screenshot’s explicit account-permission error [^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "What happens when your Microsoft 365 subscription expires | Microsoft Support").

You can separately verify that the renewal was applied to the intended account:

1. Open https://account.microsoft.com/services.
2. Sign in with the same account you expect to own the documents.
3. Under Services & subscriptions, verify that Microsoft 365 is active.

If the owning account also cannot open them

Expand View technical details on the error page and save the displayed error information, but do not post account details publicly. Then contact Microsoft Support for the personal account that owns the files. For work or school OneDrive, contact the organization’s IT administrator instead ^4^.

References

1. Why the onedrive showing you dont have permission to view this file. - Microsoft Q&A
2. [Web](https://support.microsoft.com/onedrive/fixes-or-workarounds-for-recent-issues-in-onedrive)
3. [What happens when your Microsoft 365 subscription expires | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. Can't sign in to OneDrive | Microsoft Support