Winsows hello can not use TPM

1 1 0 Reputation points
2026-10-24T13:20:53.6233333+00:00

A web say can use TPM sign login,but windows hello say "Need USB".

TPM not have ERROR,my user is admin,I use firefox.

Windows is pro.

How let windows hello use TPM?

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Hendrix-V 20,700 Reputation points Microsoft External Staff Moderator
    2026-10-25T03:03:24.3333333+00:00

    Hi 1 1,

    Since your TPM reports no errors, you should first check which sign-in method is actually being requested.

    1. Go to Settings > Accounts > Sign-in options.
    2. Under Windows Hello, check whether PIN (Windows Hello) is configured.
    3. If not, select PIN (Windows Hello) > Set up and complete the setup.
    4. If the“Need USB” prompt appears only in Firefox or on a particular website, please test the same authentication in Microsoft Edge and note whether Windows Hello/PIN is offered instead.

    A USB prompt can be associated with the separate Security Key authentication option.

    If Windows Hello works normally at the Windows sign-in screen but the USB request occurs only in Firefox, that would help narrow this down to the browser/site authentication flow rather than the TPM itself.

    Hope this helps narrow down where the request is coming from.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.