Subscription/Billing

Check whether the two charges belong to separate Microsoft 365 subscriptions under the old and new sign-ins, then cancel only the unwanted subscription to have Microsoft determine its refund eligibility.

1. Locate both charges

1. Open Microsoft Order history and select Payment & billing > Order history.
2. Set the date range to include August 13, 2026 and September 28, 2026.
3. Look for both $108.24 transactions with a status of Completed or Redeemed, and open Order details for each one.^1^
4. Repeat this check under the old and new email addresses only if they are separate Microsoft accounts or both still work as sign-ins. Updating an email does not, by itself, establish that a second subscription was created.
5. If only one charge appears, open Payment options and select Investigate. Microsoft provides this option to search for another account using the same card.^2^

Keep the order numbers, transaction dates, amounts, and payment method available.

2. Request the refund

If the investigation confirms two active subscriptions and one is genuinely unwanted:

1. Sign in to Microsoft 365 Services & subscriptions using the account that purchased the unwanted subscription.
2. Select Manage beside that subscription.
3. Select Cancel or Upgrade or Cancel.
4. Complete the cancellation process. Microsoft displays whether that subscription qualifies for a refund and provides the next steps.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

Do not cancel the subscription you intend to keep. Cancellation can reduce Microsoft 365 and OneDrive benefits when that subscription ends. Not every cancellation produces a refund; eligibility is determined during cancellation. For a recurring charge, Microsoft’s published policy generally permits a refund of the most recent payment when cancellation occurs within 30 days, limited to one time per Microsoft account and subscription product.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

3. If self-service does not offer the refund

Contact Microsoft Support from the Contact Support option on the duplicate-charge support page:

1. Enter Microsoft 365 duplicate charge and refund.
2. Select Get Help.
3. Select Contact Support when offered.
4. Choose Microsoft 365 and Office > Billing/Subscriptions, then chat or request a callback.
5. Provide both dates, both amounts, the order numbers, and the old and new account sign-ins.^2^

If either purchase was made through Apple, Google Play, or another retailer, request the refund from that seller rather than Microsoft.[^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

4. If neither account nor Microsoft Support can locate the charge

Contact the bank or card issuer to dispute the unrecognized transaction. If the payment details may have been compromised, ask the issuer to block or replace the card so additional charges cannot occur.^6^

Do not post order numbers, card details, or account addresses in this public forum.

References

1. View your Microsoft Store order history | Microsoft Support
2. I've been charged twice | Microsoft Support
3. [Microsoft 365](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
5. [Cancel a Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
6. How to investigate a billing charge from Microsoft