I just tried to reinstall my 2021 Office subscription, but it's not finding my license

RENEE 45 Reputation points
2026-10-23T18:57:27.19+00:00

I just tried to reinstall my 2021 Office subscription, but it's not finding my license, even though it's shows up on my Subscription page. Now what do I do?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
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EmilyS_726 34,015 Reputation points Volunteer Moderator
2026-10-23T19:30:51.72+00:00

Please uninstall your Office apps.

Then install this slightly older version 16.114: https://res.public.onecdn.static.microsoft/mro1cdnstorage/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_365_and_Office_16.114.26101123_BusinessPro_Installer.pkg?atp=ets

Or 16.113 version: https://res.public.onecdn.static.microsoft/mro1cdnstorage/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_365_and_Office_16.113.26100421_Installer.pkg?atp=ets

After that, open any Office app, such as Word or Excel. From the top menu, select Help > Check for Updates. When Microsoft AutoUpdate opens, uncheck Automatically keep Microsoft apps up to date, then confirm by clicking Turn Off.

That should work.

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