Keep running into a "Something went wrong" error after entering my school authorization code into my Excel desktop app.

Hi Hendrix,

• 
• I can confirm that I can sign into the web version
• I cannot access the account section in excel as it states, log in, create an account, or close excel.
• I can access the desktop version of excel on my macbook.
• Install apps option is present. I used that to reinstall the desktop apps.
• I've also contacted my schools IT department and they mentioned how theres nothing they can do on their end
• this issues also occurs when i try to sign into word, teams and even if i try to add my school account to the "Access work or school" section in settings.

Thanks,

Hi Patrick,

Thank you for providing those details. Since your school account works in Microsoft 365 on the web and in the desktop version of Excel on your MacBook, this isn't an issue with the Microsoft 365 license that your school assigned to you, but is likely related to the Windows sign-in component used by Microsoft 365.

Please follow these steps to repair the Windows organizational-account sign-in package:

• Close all Microsoft applications, right-click Start, and open Terminal (Admin) or Windows PowerShell (Admin).
• Run the following command:

if (-not (Get-AppxPackage Microsoft.AAD.BrokerPlugin)) {
    Add-AppxPackage -Register "$env:windir\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Appxmanifest.xml" -DisableDevelopmentMode -ForceApplicationShutdown
}
Get-AppxPackage Microsoft.AAD.BrokerPlugin

• After the command finishes, restart the computer and try signing in to Excel again.
• If you are using a school-managed computer and do not have administrator permission, please ask the school’s IT department to run this step for you.

For more information about this issue, please refer to: Error “Something Went Wrong [1001]” signing in to Microsoft 365 Desktop Applications | Microsoft Sup…

Good day Patrick,

How are things going? Any updates would be appreciated.

Hi Hendrix,

Apologies for the late response but I've just ran that in the terminal and unfortunately this did not work.

Hi Patrick,

In that case, please run the following command from Command Prompt dsregcmd /status. From the results, share only these entries (Please do not send the complete output because it can contain device and organization identifiers):

• AzureAdJoined
• WorkplaceJoined
• WamDefaultSet
• AzureAdPrt
• DeviceAuthStatus, if displayed

After that, please test the sign-in from a new local Windows user profile:

• Open Settings > Accounts > Other users > select Add account.
• Choose "I don’t have this person’s sign-in information"
• Select "Add a user without a Microsoft account"
• Create the temporary test account, then sign out of Windows
• Sign in to the new account, open Excel, and try signing in with the school account

Hi Stefan,

The license shows as "Microsoft 365 Subscription" on my Mac.