How to restore access to Your Memories from this day?

Open the memory directly from OneDrive on the web instead of using the email link; if the photos load there, reset the OneDrive iOS app to repair the failing email-to-app connection.

1. Bypass the email link

1. In Safari or another browser, open onedrive.live.com.
2. Sign in with the same personal Microsoft account that receives the memory email.
3. Open Photos, and then look for Memories/On this day.
4. Open several photos to confirm that the originals are accessible.

This workaround has resolved similar cases where a “Your memories from this day” email opened a blank or malformed page, while the photos remained accessible through OneDrive itself.^1^

If this works, the photos have not necessarily disappeared; the problem is with the memory link or its handoff to the app.

2. Reset OneDrive on the iPhone or iPad

In the OneDrive app:

1. Tap your profile picture.
2. Select Settings → Account.
3. If several accounts are listed, select the personal account receiving the emails.
4. Tap Reset.
5. Reopen OneDrive, return to Photos, and test the email link again.

Microsoft documents this reset path for OneDrive iOS problems.^2^

If Reset does not fix it:

1. Delete the OneDrive app.
2. Restart the iPhone or iPad.
3. Reinstall OneDrive from the App Store.
4. Sign in with the same account and test Photos before testing the email link.

Reinstallation is Microsoft’s next step when an iOS reset does not resolve the problem.^3^

Deleting the app does not delete photos already stored in OneDrive, but any offline copies held only on the device may need to be downloaded again.

3. If the web page also fails

• Try the OneDrive website in a private browsing window or another browser.
• If that works, clear cookies and website data for OneDrive in the original browser. A similar OneDrive “something went wrong” failure was resolved by clearing cookies.^4^
• Check Microsoft’s public service-status page for an active OneDrive problem.^5^

There is no confirmed public incident in the available status information that specifically identifies this iOS Memories error, so test both the website and app to distinguish a broken email/deep link from a broader service problem.

4. Escalate if it fails everywhere

If Photos/Memories fails in the app, Safari, and another device or browser:

1. Open the OneDrive iOS app.
2. Gently shake the device to open the support option.
3. Report the exact message, when it began, the iOS and OneDrive versions, and that direct web access and an app reset/reinstallation were tested.

Microsoft lists in-app support for personal OneDrive accounts in its iOS troubleshooting guidance.^3^

References

1. Onedrive "your memories from this day" feature does not load properly - Microsoft Q&A
2. [iOS](https://support.microsoft.com/onedrive/reset-onedrive#to-reset-onedrive-on-ios)
3. Troubleshoot OneDrive for iOS app problems | Microsoft Support
4. Embed urls suddenly stopped working - Microsoft Q&A
5. Microsoft service health status