follow up on inquiry earlier this week

Sign in with the personal Microsoft account used to open the case, then open Request History to view its current status.

1. Go to the Microsoft Support contact page: https://support.microsoft.com/home/contact
2. Select Request History in the upper-left area.
3. Select Sign in and use the same personal Microsoft account used during Monday’s support conversation.
4. Look under Service requests for the case and open it to review its status or updates. ^1^

Case and billing records are private, so Microsoft Q&A contributors cannot access or provide the status.

If the case is not listed

Go to Microsoft Customer Support, select Get help, describe the issue as an existing Microsoft 365 home billing case, and then choose Contact Support when offered. Microsoft may route the request to chat or another appropriate support option. ^2^

When connected, provide the case number privately to the support agent and ask them to retrieve the existing case rather than create a new one. Also check the email account—including its junk/spam folder—that was used when the case began.

For privacy, remove the case number from any public forum post; only share it in the signed-in Microsoft Support session.

References

1. How to access my support request record in my microsoft account - Microsoft Q&A
2. Contact Microsoft customer support | Microsoft Support