Can't Install update patch 9NTXGKQ8P7N0-MicrosoftWindows.CrossDevice on Windows 10.

EL2026 0 Reputation points
2026-10-22T04:01:03.5966667+00:00

Hi

Microsoft Windows 10 lately has been trying repeatedly in the background to install the update patch related to my Phone L:ink I think and all failed. I don't know what is exactly wrong with the installation. Is this update really critical ? Does anyone know how to solve this problem ? Note, Microsoft Windows 10 support for my PC had ended in October 2025. I also attach a copy of the Reliability Monitor Chart report on the recent failed installation attempt of 9NTXGKQ8P7N0 patch:

Installation Failure: Windows failed to install the following update with error 0x80073D02: 9NTXGKQ8P7N0-MicrosoftWindows.CrossDevice.

Windows for home | Windows 10 | Connect Phone and PC
0 comments

2 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Ramesh Srinivasan 89,855 Reputation points Independent Advisor
    2026-10-22T04:42:04.7066667+00:00

    Hi,

    Error 0x80073D02 means "The package is currently in use by a running process". Please try uninstalling and reinstalling the MicrosoftWindows.CrossDevice package.

    Open PowerShell (admin) and run this command:

    get-appxpackage -allusers MicrosoftWindows.CrossDevice | remove-appxpackage -allusers

    The above command uninstalls MicrosoftWindows.CrossDevice completely.

    To reinstall it, run this command:

    winget install 9NTXGKQ8P7N0

    If you get any errors, post the error message or screenshot here.

    Note, Microsoft Windows 10 support for my PC had ended in October 2025

    Enroll the system in the Windows 10 Consumer ESU program so that you'll get the security updates till October 2027. See Windows 10 Extended Security Updates | Microsoft Windows

    Was this answer helpful?

    0 comments
  2. EL2026 0 Reputation points
    2026-10-29T17:57:34.9433333+00:00

    get-appxpackage -allusers MicrosoftWindows.CrossDevice | remove-appxpackage -allusers

    Google AI says that your above suggest command is likely to fail because it requires the exact version number and full package code. Instead it suggested to use the following commands to reinstall the package:

    Screenshot (23556) But, I don't know if the the command is safe to use as it could includes many files within the * * marks.

    Further, now I get a new error code in Reliability Monitor chart when the PC tries to install the package 9NTXGKQ8P7N0:

    Installation Failure: Windows failed to install the following update with error 0x80073D02: 9NTXGKQ8P7N0-MicrosoftWindows.CrossDevice.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.