Account was hacked, mail was changed. What do I do?

Z 0 Reputation points
2026-10-21T11:52:25.45+00:00

So the account i had on my current mail was hacked and was changed. What do I do? Can I recover it?

Microsoft Security | Microsoft Identity Manager
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  1. Marcin Policht 112.4K Reputation points MVP Volunteer Moderator
    2026-10-21T12:08:14.6333333+00:00

    Follow https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form

    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    hth

    Marcin

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  2. AI answer

    2026-10-21T11:52:44.2233333+00:00

    Yes—recovery is sometimes possible, and the supported path is to use Microsoft’s account recovery and sign-in tools immediately.

    1. Start with the sign-in helper tool. It asks for the email address or phone number tied to the account and either provides self-help steps or offers the option to talk to an agent.
    2. If the account was hacked, scan the PC for malware before changing the password:
      • Open Virus and threat protection
      • Select Scan options > Full scan > Scan now
    3. After the scan, if sign-in is still possible anywhere, change the password. If sign-in is no longer possible, use reset your password.
    4. If access is restored, review account settings that attackers commonly change:
      • connected accounts
      • forwarding
      • automatic replies
    5. If Microsoft shows “Your security info change is still pending”, that means the security info was replaced and there is a 30-day wait before the new info takes effect.
    6. If unusual sign-in alerts were received and access is still available, go to Security basics > Review activity. For suspicious entries, select This wasn't me or Secure your account.

    Important limits from the documented recovery flow:

    • If the password is known but no longer works, use the Sign-in Helper tool.
    • If the account is an Outlook.com account that is temporarily blocked, unblocking requires a password reset.
    • For work or school / Entra ID accounts, password help must go through the IT admin or the work/school password reset process.

    If the self-help flow does not resolve it, use the support option listed under Need more help to contact a customer support agent.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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