unauthorized subscriptions going off my card

Ruben Du Toit 0 Reputation points
2026-10-21T10:16:06.1133333+00:00

I see there are a few Microsoft subscriptions going off my account , I don't have any subscriptions I know of how to I contact to resolve this?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
0 comments

2 answers

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-10-21T10:16:22.8333333+00:00
    1. Check whether the charges are tied to a Microsoft account that has recurring billing enabled:
      • Go to Services & subscriptions
      • Review any active subscriptions and the subscription end date
      • Also review order history for matching charges
    2. If the charge is not recognized, investigate it from the Microsoft account dashboard:
    3. Common reasons for unexpected Microsoft charges include:
      • A subscription with recurring billing enabled
      • A family member or someone else using the same card
      • A previously declined charge being retried
      • In-app, pre-order, or split-order charges
    4. If nothing appears in account history, the card may be being used on a different Microsoft account. In that case, contact the card issuer or bank immediately and report the card as compromised to prevent more charges.
    5. To contact Microsoft Support:
      • Go to Contact Microsoft Support
      • Enter the problem and select Get Help
      • If needed, select Contact Support to reach the best support option
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

  2. DaveM121 941K Reputation points Independent Advisor
    2026-10-21T10:47:49.0166667+00:00

    1

    Using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    2

    If you are still unable to resolve that payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.