I renewed my Personal Office Subscription -> My email disappeared!!!!!

Question

I renewed my Personal Office Subscription -> My email disappeared!!!!!

Chris Hornick 0

I renewed my Personal Office subscription today to Microsoft Office and you deleted my hbsconsult.pst file. That's ALL MY EMAILS!!!!!!!

Where did it go!!!!!!!!!!!!!! I need it restored ASAP!!!!!!!!!!

Bulldog 5,520 Reputation points

2026-10-21T02:56:09.3466667+00:00

Microsoft has no motivation to interfere with your .pst.

Look in your Recycle Bin.

Search with File Explorer for *.pst which will return the location of all files ending in .pst.

See if the .pst was moved to OneDrive.

Think of what you were doing on the computer at the time and how that might have affected your .pst. For example, you might have been moving files, making changes to your system, or renaming files

1 answer

Your answer

Bulldog 5,520 Reputation points

2026-10-21T02:56:09.3466667+00:00

Microsoft has no motivation to interfere with your .pst.

Look in your Recycle Bin.

Search with File Explorer for *.pst which will return the location of all files ending in .pst.

See if the .pst was moved to OneDrive.

Think of what you were doing on the computer at the time and how that might have affected your .pst. For example, you might have been moving files, making changes to your system, or renaming files

Answer 1

Hi, Chris Hornick

I understand why you’re alarmed when all your emails disappear at once. A PST can disappear from Outlook’s folder list without being deleted from your computer, so let’s check that before assuming your emails are gone.

Here are some suggestions you can try:

In classic Outlook, select File > Account Settings > Account Settings > Data Files. Look for hbsconsult.pst and note its listed location. This checks Outlook’s saved file information rather than searching your entire computer.

If the file exists, select File > Open & Export > Open Outlook Data File, choose hbsconsult.pst, and open it. Expand the folder that appears near the bottom of Outlook’s folder list to see its emails.

If it is genuinely missing and File History was previously enabled, right-click its original folder and select Restore previous versions. Open an available version from before the disappearance and use Restore to… to recover it somewhere separate.

Are you using classic Outlook or new Outlook, and does Outlook show an error mentioning hbsconsult.pst?

Kai-H 30,315 Reputation points Microsoft External Staff Moderator

2026-10-25T08:04:55.0766667+00:00

Hi, Chris Hornick

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.