Microsoft Store developer account creation fails at Account verification: "PartnerIntegrationService call failed: timeout of 30000ms exceeded"

Ryan 0 Reputation points
2026-10-21T01:40:39.0433333+00:00

I'm trying to register a new Microsoft Store developer account (company account) at storedeveloper.microsoft.com/onboarding.

The first three steps complete successfully (Account type, Business details, Contact details), but the last step, Account verification, always ends with:

Account creation failed

PartnerIntegrationService call failed: timeout of 30000ms exceeded

Reference: 68c5a50e90b71716f0b440dfe3972e0d

Pressing Retry gives the same error. This first happened on October 20, 2026, around 8:20 PM (US time).

What I've tried:

  • Retrying several times
  • Two browsers (Chrome and Safari) on macOS
  • Signing in with a personal Microsoft account (MSA)

I also tried to open a support case through the "Create support case (MSA)" link, but the Engage Center page loaded indefinitely in Chrome, and in Safari it showed "No Access" with only a "Support for Business" workspace available.

Could someone from the Partner Center / Store team look up the reference ID above and let me know how to finish creating the account, or how to reach the right support team? Thank you!

Microsoft Partner Center | Other
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