Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
Can't access Office 365
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Lauren Ryan
0
Reputation points
When I try to open a file (either a Word or Excel document) I get box that says "Sign in to get started with Word" and asks if I want to get "Sign in" or enter a product key. When I log it asks if I want to order Office 365. I've had Office 365 for the past 8 years and have been subscribing every year. I just renewed my yearly subscription on June 1, 2026 for $106.61. Please advise what I need to do to access my Office account. I don't know my product key.
Lauren Ryan
Microsoft 365 and Office | Other
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EmilyS726 279.1K Reputation points Independent Advisor2026-10-20T21:58:13.82+00:00 I need to verify a few things -
Which Microsoft 365 subscription do you use? Basic, Personal or Family for example?
Did you get it from Microsoft, or third party? If Microsoft, can you go to https://account.live.com > Subscriptions, is it listed there and is it active?
What are you using it on? Windows 11, or macOS? If macOS, which OS version?
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