MSIX app stuck "In certification" for more than 3 business days after account verification

Hello,

I submitted my first MSIX app "Kenveil" (Apps and games, Submission 1) on 15 October 2026. Pre-processing passed and the package was validated, but the submission has been "In certification" for more than 3 business days now.

My individual developer account was verified recently (account status: Active).

I tried to open a support request in Partner Center, but the form always shows "There was a problem creating your service request. Please wait 10 minutes and try again", and the Engage Center does not load for my account.

Is the certification possibly waiting on the account verification, and is there anything I can do to move it forward? Could someone from the Partner Center / Store team please check it?

Thank you!