How to contact Microsoft Billing and Subscription?

To contact Microsoft for a billing or subscription issue and request cancellation or a refund:

1. Sign in with the Microsoft account that was used to buy the subscription.
2. Go to Services & subscriptions.
3. Select the subscription, then choose Manage > Cancel.
4. During cancellation, Microsoft indicates whether the subscription qualifies for a refund and guides the next steps.

If the Cancel option is missing or recurring billing cannot be turned off, check these items:

1. Where the subscription was purchased
   • If it was bought through a third-party retailer such as Amazon, Best Buy, Google Play, or Apple App Store, cancellation and refund must be handled by that provider.
   • Microsoft cannot cancel or manage recurring billing for third-party purchases.
2. Correct account
   • Make sure the signed-in Microsoft personal account is the same one used for the purchase.
3. Billing status
   • If Turn on recurring billing is shown, the subscription is already set to expire on the displayed date and no further cancellation step is needed.
4. Outstanding balance
   • If money is owed or the payment card has expired, the overdue amount must be resolved before cancellation.

If self-service cancellation or refund is still blocked, use Microsoft support:

• Go to Contact Microsoft Support, enter the problem, and select Get Help.
• If more help is needed, select Contact Support to reach the best support option.
• For Microsoft 365 Basic, Personal, and Family, the self-help tool can guide the correct billing and refund path.

For account and subscription help, Account & Billing Help is also available.

References:

• Unable to cancel your Microsoft subscription | Microsoft Support
• Microsoft subscription refund policy | Microsoft Support
• Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support
• OneDrive billing questions | Microsoft Support
• OneDrive camera upload paused