paid for 2 subscriptions in error on October 18, 2026

Peter Kaltenrieder 20 Reputation points
2026-10-19T06:04:46.78+00:00

Hello, I accidentally subscribed to two (2) 365 - subscriptions at the same time on October 18, 2026 - both to be paid by my AMEX account.

Please DELETE one of my subscriptions, so that my next renewal happens on October 2027 and not in 2028, as is stated.

Thank you and kind regards,

Peter Kaltenrieder

******@telus.net

Oct 18 202

Microsoft 365 and Office | Other
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Answer accepted by question author
DaveM121 947.9K Reputation points Independent Advisor
2026-10-19T06:37:20.98+00:00

If the two subscription payments have completed, your Microsoft 365 subscription will be pre-loaded up to 2028, do not try to cancel the subscription yourself, you may cancel both subscriptions and only be refunded for one payment, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

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