I want to refund a Minecraft Realm subscription bought off of Minecraft Java Edition

Cancelling the second Realm stops future renewal but does not itself request a refund; submit a separate refund request to the billing platform shown on the duplicate purchase receipt.

1. Identify who processed the payment

Check the receipt or transaction description for the accidental Realm:

• Microsoft/Xbox purchase: The transaction appears in the Microsoft account’s Order history.
• Minecraft.net/Mojang purchase: The receipt identifies Minecraft/Mojang, and the transaction does not appear in Microsoft Order history.

Java Edition Realms is a separate subscription, and each Realm subscription must be cancelled separately.^1^

2. If it appears in Microsoft Order history

1. Sign in to the Xbox refund-request page using the same Microsoft account that purchased the duplicate Realm: https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders
2. Select the duplicate transaction.
3. Choose Request a refund.
4. State that it was an accidental duplicate Java Edition Realms subscription, include the purchase date, and clarify that the intended existing Realm was already active.
5. Submit the request.

A closely matching double-charge Realms case directs customers to this refund form, although approval is not guaranteed.^2^

If the transaction is listed but has no refund button, online returns might not be available for that transaction or market. Use Contact Sales support from Microsoft’s refund page instead.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Get a refund for apps and games purchased from Microsoft Store | Microsoft Support")

3. If Minecraft.net/Mojang processed it

Use the Contact Minecraft option within Minecraft Help’s Manage Realms Subscriptions section and submit it specifically as a billing/refund case—not another cancellation request.^4^

Include:

• The order or transaction number
• Purchase date and amount
• Account email, but never the password
• Names of the intended and accidental Realms
• A screenshot showing both subscriptions
• Confirmation that the accidental subscription was cancelled promptly
• A direct request to refund the unused accidental duplicate subscription

You can also consult the Mojang Studios refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-Studios-Refund-Policy

Refunds are handled by the platform that processed the payment; Microsoft cannot process a purchase billed through another platform.^5^

Refund status

If Microsoft accepts the request, its status appears in Microsoft account → Order history. Merely cancelling recurring billing does not create a refund entry.^6^

References

1. Usage rules for Digital Goods (“Rules”) | Microsoft Support
2. Minecraft Rrealms Double Charge - Microsoft Q&A
3. [Get a refund for apps and games purchased from Microsoft Store | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. Manage Realms Subscriptions | Minecraft Help
5. In-app purchases with non-Microsoft billing platforms | Microsoft Support
6. Check the status of your Microsoft Store return or refund | Microsoft Support