Unable to access my Onedrive

Sean 0 Reputation points
2026-10-16T19:04:40.4433333+00:00

For some reason I have been unable to access my Onedrive documents and lists that I have saved.

Nothing has changed on my laptop that I am aware of. It has only been doing this for the last 5 days.

Whenever I try to access I get this message on screen...

You can't access this site

You don't have permission to access this item.

Technical details

Correlation ID: 788345a2-105e-0000-31e2-13cb13f6fb4f

Date and Time: Fri, 16 Oct 2026 18:47:57 GMT

Any help would be much appreciated, Thank You

Microsoft 365 and Office | OneDrive | Other | Windows
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  1. Alvise Cervellati 6,880 Reputation points Independent Advisor
    2026-10-17T06:27:02.7366667+00:00

    Hi @Sean ,

    Try opening OneDrive in an InPrivate or incognito browser window and sign in with the account where your files are saved. If it works there, clear your browser’s cached files and cookies, then try again in a normal window.

    If you still get the same message, try another device or connect your laptop to a phone hotspot. Let us know whether the error appears in those tests too

    Elvis

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