How do I fix this issue that I've had for the past 5 days.

Question

How do I fix this issue that I've had for the past 5 days.

Andrei Valentin 0

Hello,

I've been recently trying to purchase Minecraft Marketplace pass and/or the Minecraft realms subscription. Upon trying to purchase Marketplace pass, every single time I press on buy it takes me to the confirmation page. If I use my credit card, it'll tell me that I need to verify with BankID (Since i'm from Sweden), after successfully confirming the purchase with BankID the pop up will remain the same and not change at all, as if I never confirmed the page.

If I use my revolut card, the pop up page with confirmation will instead just be completely white and the confirmation request will show up on revolut, if I confirm it there is no charge shown and it will tell me that the confirmation was completed and return to Microsoft to continue the purchase.

On the 30th of September, I bought the minecraft and java bundle from Xbox, with the same card so i am sure the card is not the reason for the issues.

I have the latest edition of Minecraft Bedrock on PC. I have logged out, logged back in once, didn't work. I logged out, unistalled the game properly then reinstalled everything and still did not work. I have restarted my system, even done a network refresh and used a hotspot. And lastly, I used an alternative laptop to work and still nothing.

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2 answers

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Answer 1

Vikki-T 12,080 Microsoft External Staff Moderator

Hi Andrei Valentin,

Thank you for explaining the issue in detail and listing everything you have already tried. Since the same behavior occurs with different cards, networks, and computers, repeating the reinstall or network troubleshooting would likely not add much at this stage.

Could you please sign in to your Microsoft account order history and check whether any of these attempts appears as Pending, Completed, or whether no order appears at all?

If an order appears, please contact Microsoft Support so the transaction can be reviewed.
If no order appears, please submit a request to Minecraft Support and explain that the bank authentication completes successfully, but the in-game checkout window does not update.

Please note that this is a user-to-user support forum, so contributors cannot inspect payment attempts or account-level checkout records. Avoid making further purchase attempts until the current status has been confirmed, in case an order is still processing.

I know this isn't the news you were hoping for, but I wanted to make sure you got the most accurate information about your situation. Thank you for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Andrei Valentin 0 Reputation points

2026-10-17T10:02:26.5866667+00:00

Hello!

None of the attempts appear on the order history. The only thing on my order history for the past 3 months, is the purchase of Minecraft Java & Bedrock bundle.

The purchases appear as charges only on Revolut, they appear as 0 sek (0 dollars) charges 5 minutes after the confirmation. But nothing happens. I tried waiting on the pop up window 5-10 minutes and it was just stuck the entire time.
Vikki-T 12,080 Reputation points Microsoft External Staff Moderator

2026-10-17T13:42:07.3333333+00:00

Hi Andrei Valentin,

Thank you for taking the time to check the order history and wait for the checkout window. The additional information confirms that none of the attempts creates an order, while the in-game window remains unresponsive after the payment confirmation.

At this stage, please contact Minecraft Support and provide the screenshot, the approximate times of the attempts, and a short summary of the tests you have already completed. Be sure to mention that the same issue occurs across different payment methods, devices, and networks, and that Revolut only displays a 0 SEK entry.

Since this is a user-to-user support forum, contributors cannot review the checkout activity associated with the account. Minecraft Support will be the appropriate team to investigate this further.

Thank you again for your patience, and I hope this can be sorted out soon.

Answer 2

Contact Microsoft Billing Support because the payment authentication completes but the Minecraft checkout never receives the result, and the issue persists across cards, networks, devices, and a reinstall.

Submit the billing case

Open Microsoft customer support.
Sign in with the same personal Microsoft account used in Minecraft and Microsoft Store.
Enter Billing issue and select Get Help.
Scroll down and select Contact Support.
Choose the available billing/payment category and request chat or a callback.

This is the escalation prescribed in a closely matching Minecraft Bedrock case where bank verification succeeds but checkout remains stuck ^1^. Microsoft’s purchase-support page also routes account and billing questions through Get Help or purchase support ^2^.

Include:

Product: Minecraft Marketplace Pass and/or Realms on Windows
Country: Sweden
Approximate dates and times of the attempts
Both observed outcomes: unchanged confirmation window after BankID and blank white window with Revolut
Confirmation that no charge appears
The screenshot, with personal/payment information removed
Confirmation that the problem occurs on two computers and separate networks
Confirmation that purchasing the Java & Bedrock bundle previously worked

Do not post card details, BankID information, or account identifiers publicly.

Check these account-level conditions first

Before making another attempt:

Review Microsoft Order history for a pending or completed subscription. Purchased products can be located there ^3^.
On the Microsoft account’s Payment options page, verify the card and billing address are current.
Under Services & subscriptions, check for an overdue subscription.
Check whether the Microsoft account or Xbox account is suspended.

These are Microsoft’s documented purchase-blocking conditions ^4^. If an order already appears as completed, do not purchase it again; give Billing Support its order number.

Conditional checks

Region: Verify that Windows, the Microsoft account, Microsoft Store, and billing address all use Sweden. Do not change the region merely as a workaround—Microsoft recommends changing it only when moving countries for an extended period ^5^.
Security software: If third-party antivirus or web protection is installed on both PCs, temporarily allow Microsoft Store payment and authentication pop-ups, then make one test purchase. Microsoft identifies blocked payment-confirmation windows as a possible purchasing issue ^4^.
Subscription choice: If the intended purchase is Realms Plus, check its current included benefits before separately buying Marketplace Pass; the official Realms page describes the available plans and benefits ^6^.

The successful September game purchase does not rule out a current account-level checkout or subscription issue, but the available information does not establish BankID, the card, or Minecraft itself as the root cause.

References