Outlook on Android only shows IMAP and POP3 as choices

Paul Heymont 20 Reputation points
2026-10-15T21:33:38.16+00:00

I am trying to add my Exchange account (******@heymoux.net, through exchange2019.ionos.com) to a new Samsung A11 tablet.

When it asks me to enter my email address, I enter ******@heymoux.net and it then offers only Pop3 and IMAP as choices. There is no option showing for manual setup, no options for Exchange/Microsoft 365, and no Settings icon.

Please, where do I go from here?

Thanks for all help!

Outlook | Outlook for mobile | Outlook for Android | For home
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Answer accepted by question author
Jeronimo Fuerte 48,875 Reputation points Independent Advisor
2026-10-16T01:21:06.9466667+00:00

There is a workaround you can try to access the Exchange account option in Outlook for Android, even when the initial setup screen only offers IMAP and POP3.

  1. Select either IMAP or POP3. It doesn't matter which one, as we're only using this to reach the next screen.

On the next screen, look for the question mark (?) icon in the upper-right corner.

Tap it and select Change account provider.

You should now see the list of available providers, including Exchange.

Select Exchange and continue configuring your IONOS account using your Exchange credentials and server information.

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