refund my yearly IAP that i just canceled on 10/8/2026

Jeff Pohl 0 Reputation points
2026-10-13T20:29:58.7966667+00:00

I just canceled my yearly IAP on 10/8 and I am requesting a refund

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. Xavier-D 13,880 Reputation points Microsoft External Staff Moderator
    2026-10-14T00:58:18.93+00:00

    Hello Jeff Pohl

    Please note that canceling a subscription prevents future renewals, but it does not always automatically issue a refund.

    Since you mentioned that this was an in-app purchase, please check which store processed the payment through Apple App Store or Google Play? Because Microsoft cannot process a refund when the payment was collected by Apple or Google.

    If the subscription was purchased directly from Microsoft instead:

    Sign in to Microsoft Services & subscriptions with the account used for the purchase. Find the canceled subscription and check whether a refund option or confirmation is displayed.

    Refund eligibility depends on the purchase date, subscription type, and country or region.

    Feel free reply back to this post if you need further assistance, I'll be happy to help.

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