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Hello

Which retailer did you get your Microsoft 365 codes from?

You need to contact the retailer - they forgot to scan the codes to activate them upon purchase. Just like a gift card, they must be activated when you purchase them, otherwise those codes mean nothing. They are designed that way, so that if these codes or gift cards were to be stolen, they cannot be used. The activation process done by the cashier is to activate the codes, so the codes become meaningful and can be redeemed.