Save one drive from iphone to my laptop

Judith Heinsey 0 Reputation points
2026-10-12T15:48:09.88+00:00

I was trying to save icloud storage and may have eliminated my icloud/onedrive connection. What should I check?

Microsoft 365 and Office | OneDrive | For home | iOS
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  1. John Jefferson Doyon 90,530 Reputation points Independent Advisor
    2026-10-12T16:26:38.8666667+00:00

    Hi, @Judith Heinsey

    iCloud and OneDrive are separate services, so first check whether OneDrive is still available on your iPhone:

    • Open the OneDrive app and make sure you are signed in with the same Microsoft account you use on the laptop.
    • On the iPhone, open the Files app > "Browse" > tap the three dots > "Edit", and make sure "OneDrive" is enabled.
    • On your laptop, sign in at https://onedrive.live.com and check whether the files or photos you want are already there.

    If you were using OneDrive to back up your iPhone photos, also check OneDrive > profile picture > "Settings" > "Camera Upload" and make sure it is still enabled for the correct account.


    If the issue still persists, to help narrow down the issue:

    1. Are the files/photos currently stored in iCloud, OneDrive, or both?
    2. Can you still open the OneDrive app on the iPhone and see your files there?
    3. Are you trying to copy the files permanently to the laptop, or just restore OneDrive syncing?

    Click "Add comment" to let me know.

    Thanks!

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  2. AI answer

    2026-10-12T15:49:20.82+00:00

    OneDrive does not need a direct iCloud connection: upload the iPhone photos to OneDrive, verify they arrived, and then sign in to the same OneDrive account on the laptop.

    1. Check the iPhone upload

    If you want the entire camera roll copied automatically:

    1. Open OneDrive on the iPhone.
    2. Tap your account image → Settings → Camera Upload.
    3. Confirm that the displayed Microsoft account is the one you will use on the laptop. An iPhone camera roll can upload to only one OneDrive account at a time.
    4. Turn on Camera Upload and, if required, Include Videos. Camera Upload is a one-way backup: deleting an uploaded photo from the iPhone does not delete its OneDrive copy.^1^

    If you only need selected photos:

    1. In OneDrive, tap Add (+) → Upload.
    2. Choose the existing photos, select them, and tap Done.^2^

    2. Check iCloud photo storage

    If Optimize iPhone Storage is enabled, some full-size originals may exist only in iCloud. OneDrive cannot upload photos that are optimized in this way.

    On the iPhone, open Settings → iCloud → Photos, turn off Optimize Storage, and allow the originals to download before trying the OneDrive upload again.^3^

    This requires enough free iPhone storage for the originals. If that is not practical, download the photos from iCloud directly to the laptop instead, then copy them into the laptop’s OneDrive folder.

    For a large upload:

    • Connect the iPhone to power; OneDrive will not back up photos below 20% battery.
    • Connect to Wi-Fi and turn off Low Power Mode.
    • In iPhone Settings, find OneDrive and enable Background App Refresh.
    • Do not force-close OneDrive.
    • In OneDrive, select Remaining → Get Started → Turn on Bedtime Backup if that option appears.^1^

    Also check that your Microsoft storage is not full, because new files cannot upload or synchronize after the storage quota is exceeded.^3^

    3. Verify the upload before changing or deleting anything

    Open OneDrive and check Photos or Files → Pictures → Camera Roll. Open several recent and older photos to confirm that the full images—not merely iPhone thumbnails—are present.

    Do not remove photos from iCloud or the iPhone until this check is complete.

    4. Save OneDrive to the laptop

    Windows 10 or 11

    1. Open Start, search for OneDrive, and launch it.
    2. Sign in with the same Microsoft account selected on the iPhone.
    3. Open File Explorer → OneDrive – Personal → Pictures → Camera Roll.
    4. To keep a physical offline copy, right-click the required folder and select Always keep on this device. Alternatively, select the OneDrive cloud icon → Settings → Sync and backup → Advanced settings → Download all files.^4^

    A solid green circle indicates that the item is stored locally; a blue cloud means it remains online-only.

    Mac

    1. Open OneDrive using Command+Space, search for OneDrive, and sign in with the same Microsoft account.
    2. Choose the folders to synchronize during setup.
    3. Open Finder → OneDrive → Pictures → Camera Roll.
    4. If you require a physical offline copy, right-click the photos or folder and select Always Keep on This Device.^5^

    If Camera Upload still does not work

    Reset OneDrive without deleting the cloud files:

    1. On the iPhone, open OneDrive → Profile → Settings → Account.
    2. Select the affected account, then Reset.
    3. Reopen OneDrive and check Camera Upload again.^6^

    If “OneDrive” means documents or other files rather than photos, Camera Upload does not apply. Sign in to the same OneDrive account on the laptop and synchronize or download the required folders directly.


    References

    1. Automatically save photos and videos with OneDrive on iOS | Microsoft Support
    2. Manually upload files or photos to OneDrive in iOS | Microsoft Support
    3. Fix problems uploading files on the OneDrive website | Microsoft Support
    4. Save disk space with OneDrive Files On-Demand for Windows | Microsoft Support
    5. Windows
    6. Troubleshoot OneDrive for iOS app problems | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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