[PII removed] shows no history or payments, yet paid monthly

DEBORAH BRADLEY 0 Reputation points
2026-10-11T17:37:57.0633333+00:00

I have a Microsoft account under [PII removed]. I renewed Microsoft 365 Personal in May. Since then I've been charged $9.99 monthly. The charges appear on my bank statement as "MICROSOFT*MICROS REDMOND WA." I have checked Services & Subscriptions, Payment Methods, and Order History and cannot find the subscription or payment records. I need Billing Support to identify which account and subscription is generating these charges. Once straightened out would like to know why AI is not available.

Microsoft 365 and Office | Subscription, account, billing | For home | Other

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
    2026-10-11T17:49:30.2766667+00:00

    See https://support.microsoft.com/en-us/accounts-billing/how-to-investigate-a-billing-charge-from-microsoft .

    Please note that contributors in Q&A can't contact Microsoft support on your behalf.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.