Xbox privacy settings keep reverting to “Friends” after a region change

Question

Xbox privacy settings keep reverting to “Friends” after a region change

Uladzislau Siarebranikau 0

Hello,

I have a problem with my Xbox Series S privacy settings and Discord voice chat.

My Xbox region was originally set to Poland. I changed it to the United Kingdom, and I received a notification asking me to verify my age. I skipped the verification and changed the region back to Poland.

Since then, Discord voice chat on my Xbox has been blocked with the message: “Communicating outside of Xbox is currently blocked.”

When I try to change my Xbox privacy settings to allow communication with everyone, the settings appear to save successfully. However, after refreshing the page, they automatically revert to “Friends”.

The same issue occurs on both my Xbox console and the Xbox privacy settings website.

I am 28 years old, my Microsoft account is several years old, and my date of birth is correct. My account is not part of a Microsoft family group. The age verification page says that age verification is not required for my account.

I have tried signing out and back in, using a private browser session, and changing the privacy settings again, but nothing has worked.

Could you please help me identify the cause of this issue and restore my Xbox privacy settings so I can use Discord voice chat again?

Thank you.

0 comments

Answer accepted by question author

Nathan Roberts (SN) 13,711 Student Ambassador Volunteer Moderator

Hey there, Uladzislau Siarebranikau

Thanks for the additional information. From what you have said, it looks like the system has blocked your account due to the age verification not being completed. On top of this, it is not allowing you to complete the age verification because you don't need to in the region you are located in.

Please can you try changing your region back to the UK. Once you have changed your region back to the UK, please try completing the age verification using your passport (I don't know if it will accept your driving licence if it is a Polish driving licence). You can trigger this via this link: https://aka.ms/XboxUKAgeVerification

Once you have done this, and it has been successful, please change your region back to Poland and see if this allows you to update your privacy and online safety settings again.

What I am unsure of, and would need to ask about, is if Xbox Support are able to reset this on their end. You can learn more about this process here: https://news.xbox.com/en-us/2025/07/28/xbox-age-verification-uk/

Hope this helps,
Nathan

Uladzislau Siarebranikau 0 Reputation points

2026-10-10T16:15:00.38+00:00

Hi Nathan,

Thanks for your help! I have a Belarusian passport, not a Polish one. Would I be able to use my Belarusian passport to complete the age verification while my Xbox region is set to the UK?

I just want to make sure it will be accepted before changing my region again.

Thanks!
Uladzislau Siarebranikau 0 Reputation points

2026-10-10T16:23:07.2433333+00:00

Hi Nathan! Everything is working now! I managed to resolve the issue using the Yoti app and its facial age estimation feature. Thanks for your help!
Nathan Roberts (SN) 13,711 Reputation points Student Ambassador Volunteer Moderator

2026-10-10T16:25:39.89+00:00

You're welcome, Uladzislau Siarebranikau

I am glad you have managed to sort this.

Thanks,
Nathan

1 additional answer

Your answer

Uladzislau Siarebranikau 0 Reputation points

2026-10-10T16:15:00.38+00:00

Hi Nathan,

Thanks for your help! I have a Belarusian passport, not a Polish one. Would I be able to use my Belarusian passport to complete the age verification while my Xbox region is set to the UK?

I just want to make sure it will be accepted before changing my region again.

Thanks!
Uladzislau Siarebranikau 0 Reputation points

2026-10-10T16:23:07.2433333+00:00

Hi Nathan! Everything is working now! I managed to resolve the issue using the Yoti app and its facial age estimation feature. Thanks for your help!
Nathan Roberts (SN) 13,711 Reputation points Student Ambassador Volunteer Moderator

2026-10-10T16:25:39.89+00:00

You're welcome, Uladzislau Siarebranikau

I am glad you have managed to sort this.

Thanks,
Nathan

Answer 1

Dio Xavier 297.1K Volunteer Moderator

Hello,

Welcome to the Microsoft Community.

Good morning. Our forums are dedicated to technical issues; all Xbox support has been centralized via the official channel below—simply use the link and click "Start chat.":

https://support.xbox.com

Uladzislau Siarebranikau 0 Reputation points

2026-10-10T15:32:50.46+00:00

Hello, thank you for your reply.

Unfortunately, I have already tried the official Xbox support website, but it displays the message “Support is currently unavailable” and does not allow me to start a chat.

Could you please advise me on an alternative way to contact Xbox Support, or escalate this issue to the appropriate team?

My Xbox privacy settings stopped saving after I changed my console region from Poland to the United Kingdom and then back to Poland. My settings keep reverting to “Friends”, and Discord voice chat is blocked.

Thank you for your help.
Nathan Roberts (SN) 13,711 Reputation points Student Ambassador Volunteer Moderator

2026-10-10T15:37:05.7933333+00:00

Hey there, Uladzislau Siarebranikau

When you changed your region to the United Kingdom, where you asked to verify your age?

Thanks,
Nathan
Uladzislau Siarebranikau 0 Reputation points

2026-10-10T15:38:35.6766667+00:00

Hi Nathan,

Yes, on my Xbox console, I received a notification asking me to verify my age after changing the region to the United Kingdom, but I skipped it. Then I changed the region back to Poland. Since then, my Xbox privacy settings won’t save properly, and Discord voice chat is blocked.

I’m 28 years old, and my Microsoft account has my correct date of birth. The age verification page now says that age verification is not required for my account.

Thanks for your help!