Windows 10 Hello PIN at initial set up not responding.

Simon Thompson 0 Reputation points
2026-10-08T12:52:28.6266667+00:00

On initial set up Windows 10 will not accept any keys at the stage of setting up Windows Hello PIN. Have rebooted and tried to enter via Personal and Work School user. Therefore cannot get to settings. Can you advise? Thanks

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
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  1. AI answer

    2026-10-08T12:52:45.6466667+00:00

    At the Windows Hello PIN step during setup, use a different sign-in method first, then set up the PIN after reaching Windows.

    1. On the sign-in or setup screen, select Sign-in options.
    2. Choose the password option instead of PIN, and complete sign-in with the account password.
    3. If the keyboard is not responding at the PIN prompt, open the Accessibility menu on the lower-right corner and use the On-Screen Keyboard to enter the verification code or password.
    4. After reaching the desktop, go to Settings > Accounts > Sign-in options.
    5. Under Windows Hello PIN, select I forgot my PIN or remove and add the PIN again.

    If the device is connected to a work or school account and PIN setup remains unavailable:

    1. Open Settings > Accounts > Access work or school.
    2. Select the connected work or school account and choose Disconnect.
    3. Restart the PC.
    4. Try setting up the PIN again.

    If Windows Hello still does not accept input, restart and sign in with password instead of PIN, then retry PIN setup after Windows loads.

    References:

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  2. SD - IA 180.8K Reputation points Independent Advisor
    2026-10-08T13:32:05.9166667+00:00

    Hello,

    You mentioned Initial Setup. Do you mean OOBE part i.e the first run when Windows is Installed?

    Or do you mean during the startup?

    I look forward to hearing from you to get the results of the troubleshooting.

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