Session Ended

Peter Boendermaker 0 Reputation points
2026-10-08T03:10:02.18+00:00

Hi,

A colleague and I are having an issue with quick assist not starting sessions.

When we try to start a session with a client it will sometimes close the connection immediately and give the following error:

"We ended the connection because the minimum security requirements on the helper side were not met. No need to report this, we're on it."

This happens when My colleague attempts to remote into my computer as well.

Screenshot 2026-10-08 140303

Is there anything we should try to keep this from happening?

Windows for business | Windows Client for IT Pros | User experience | Remote desktop services and terminal services
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  1. Rukshan edirisinghe 1,400 Reputation points
    2026-10-08T03:26:27.5566667+00:00

    Hi @Peter Boendermaker

    Sadly there's nothing on your PCs to fix here. A Microsoft moderator confirmed in an earlier thread that this message is expected behavior, from stricter identity checks added to Quick Assist, and not a VPN or settings problem. Microsoft also no longer recommends Quick Assist for managed business devices, and points to Intune Remote Help instead.

    If your devices are in Intune, this is the path:

    1. Check with your Intune admin that you have Remote Help licenses. It's an add-on to Intune Plan 1 or Plan 2, and both the helper and the person being helped need one.
    2. The admin turns Remote Help on for the tenant (it's off by default) and gives helpers the Remote Tasks - Offer remote assistance and Remote Assistance Connector - Read permissions.
    3. Deploy the Remote Help app to both PCs, then both of you sign in with your work accounts to start a session.

    Are your PCs managed in Intune, or are they standalone business machines?

    If this resolved your issue, please consider accepting it as the answer. If you aren't on Intune, let me know and I'll be happy to keep helping.

    Reference:

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