I cant find my redemption code for my game purchase.

Elizabeth Juarez 0 Reputation points
2026-10-07T22:24:44.6466667+00:00

I have order #3480520524 for Gears of War E Day and I am unable to find my redemption code.

Windows for home | Other | Gaming
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  1. paulr0511 49,135 Reputation points Independent Advisor
    2026-10-07T23:30:53.0866667+00:00

    Hello, good day and thanks for your question. Sorry to know about this and I understand that you are unable to find the redemption code for the game that you have purchased.

    May I check and confirm if you have purchased it from the Microsoft Store or this is from a different platform?

    As an initial step, you can check the email account that you have and see if there is an email that is related to your purchase and then check the account that you are using to ensure that you are also on the correct account that was used when you made the purchase.

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  2. AI answer

    2026-10-07T22:24:55.9833333+00:00

    If the purchase was digital, the code or install option is usually in Order history.

    Try these steps:

    1. Open Order history and find the game purchase.
    2. If Product key/Install appears, select it.
    3. If only Install appears, select Install. Some apps and games do not provide a separate product key.
    4. If there is no Install button, select the product name. If the store page now shows Install instead of Buy, select Install there.
    5. If the Microsoft Store seems stuck, reset it:
      • Press Windows key + R
      • Enter wsreset.exe
      • Select OK
      • Wait for Microsoft Store to reopen automatically

    Important details:

    • Some apps or games do not store a product key in Order history.
    • If the purchase was boxed software shipped physically, the product key is not stored in Order history until the software is installed for the first time.
    • Games purchased digitally may be tied to the Microsoft account and install directly instead of using a visible redemption code.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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