Is Microsoft even listening to us?

Question

Is Microsoft even listening to us?

Mick 15

Is Microsoft even listening to our feedback about NOT shoving Copilot into our faces???!!! This is a HUGE productivity drain. Copilot should be the option you click on when you want to use it, not the forced starting page for everything. No, Copilot cannot "help me today". I just want to pick up using my application where I left off!

Does Microsoft know how badly they have lost their way, how much they are frustrating their user base, and how out-of-touch they are with us?

And, is there any way to get them to listen to feedback other than working for a huge Enterprise company with deep pockets? In my professional role, I get Microsoft's attention because we spend millions of dollars. So they actually change stuff when we give them feedback about specific products we are NOT using due to a bad development choice on their part.

But, for the many thousands of users who do not have the deep pockets, Microsoft seems to care less. And, of course, the Enterprise companies can't go to the well for each and every annoying and productivity killing bad decision Microsoft is making.

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Answer 1

Microsoft does review feedback, but direct replies are rare. The documented guidance is to use the in-product feedback controls, such as thumbs-up/thumbs-down where available, or the product’s Feedback entry point.

Supported ways to submit feedback include:

Microsoft 365 Copilot experiences: Use the thumbs-up or thumbs-down on a Copilot response. In many cases, more details can be added about what went wrong or what was helpful.
Copilot Pages: Select Settings and more in the lower-left corner next to the profile name, then select Feedback.
Copilot on Windows: Submit feedback through the menu near the user profile icon at the top of the Copilot window.
Feedback portal: Submitted feedback can be viewed in the Microsoft feedback portal under My Feedback after signing in, if access is allowed.

Important limits called out in the documentation:

An IT admin can disable feedback in work or school environments.
Some portals or feedback options might not be available depending on organization settings.
In Intune, the Give Feedback option in the three-dot menu is for general Microsoft Azure feedback, not for Copilot in Intune.

For concerns about inaccurate, harmful, or inappropriate Copilot output, the documented action is to submit feedback with the thumbs-up/thumbs-down controls so safeguards and product quality can be improved.

The context supports that feedback is used to improve Copilot product quality and prioritize feature requests. It also states that feedback about Copilot with Microsoft 365 apps is not used to train the foundation models.