Account reactivations

A Microsoft 365 subscription cannot be moved from one Microsoft account to another. The supported path is to cancel the subscription on the wrong account, then sign in with the correct account and purchase or reactivate there.

Recommended steps:

1. Sign in to Services & subscriptions with each Microsoft account separately and identify which account has the subscription that was reactivated by mistake.
2. On the wrong account, select the subscription, then go to Manage > Cancel subscription.
3. During cancellation, check whether a refund is offered under the cancellation/refund policy.
4. After that, sign in with the correct Microsoft account and reactivate or purchase the subscription there.

If the cancel option is missing, check these items:

• Confirm the subscription was bought directly from Microsoft. If it was purchased through a third-party retailer, Google Play, or the Apple App Store, cancellation must be handled through that seller.
• Make sure the correct Microsoft personal account is signed in.
• If the page shows Turn on recurring billing, the subscription is already set to expire and no further cancellation step is needed.
• If there is an overdue balance or an expired payment method, that must be resolved before cancellation is available.

If charges continue after cancellation, common reasons are:

• The cancellation was made too close to the billing date. Cancellations must be more than 2 days before the billing date.
• The charge belongs to a different Microsoft account. Review the charge in Manage your payments.

If help is still needed, use Microsoft guided support or Contact Support.

References:

• Unable to cancel your Microsoft subscription
• Context Activated 365 to Wrong Account - Microsoft Q&A I need assistance in deactivating the key from the wrong account and reactivating it on the correct account.
• Context I have two Microsoft 365 accounts. Need help - Microsoft Q&A I bought a new laptop and in error created another Microsoft 365 account. I now have two accounts that I am paying for and only need one.
• Context Activated microsoft 365 key on the wrong account - Microsoft Q&A Microsoft 365 key was activated on the wrong account. Need to transfer key to the correct account.